Frequently asked questions
Although we certainly aren’t the first to enter the mobile beverage service industry, it is still a new concept so we expect some questions. We’ve addressed the ones we’re asked most often below. If you have a question that isn’t answered here, go to our contact page and drop us a line. We’ll be happy to address any questions or concerns you have! Want to schedule a consultation? Click here to schedule a day / time that’s convenient for you.
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do you supply the alcohol and/or other beverages?
Legally we are not able to sell alcohol or any other beverages to you or your guests. That said, we have some amazing local partners we can recommend to create the perfectly curated drink package you’re looking for. Bonus: you’ll get a 10-15% discount on your purchase just for being a Tap the Coast client! H2O is always complimentary.
what is your service area?
We are located in beautiful Pensacola, FL and service the entire North Florida panhandle as well as South Alabama. We are willing to travel for a good time, but if your event is more than 25 miles outside of Pensacola (32514) there will be an additional fee. We charge $0.75 per mile as well as a labor and delivery fee for most events. Contact us to discuss details.
what is your payment and refund policy?
Our policies align with most other professional businesses in the event planning industry. We require a 50% to reserve your date and the remaining 50% is due 21 days prior to your event. If booking less than 21 days in advance, full payment is due at time of booking. We are happy to work with clients who need to reschedule their event for a later date. Should you need to cancel, we require a minimum of 90 days notice. Rescheduled dates must be within 6 months of original date, and depends on availability.
do you have a rainy day policy?
Unfortunately, due to our booking model we are unable to accommodate make up / rain dates. We will be happy to work with you and/or your event coordinator the day of to adjust times if necessary due to a rain delay, if possible. It is the host’s responsibility to plan for tent cover or other accommodations to be made in the event of inclement weather. We will work with your vendors to achieve the best back-up plan possible so the show can go on! However, for the safety of our staff we reserve the right to close the bar if dangerous conditions arise. We also highly recommend you consider an event insurance policy to protect your investment in your big day. Our friends at Legacy Insurance Brokers will be happy to provide a quote for your insurance needs.
how far in advance do we need to book?
Dates during peak season book well in advance - generally 6-12 months. That said, it’s always possible that a cancellation could happen, so go ahead and reach out to check on availability. The best way to avoid the wait list is by booking early. Our rentals are booked on a first-come, first-served basis and no date is held without a deposit and signed Agreement.
what logistical requirements are there for our venue?
We have partnerships with many local venues and know exactly what to expect each time. This makes things super easy and stress-free for the host. However, if your event is not at one of our partner locations, we may require a site visit prior to booking to make sure there’s enough clearance and access for set up and breakdown. Flat ground is required for service and to ensure the safety of your guests as well as our staff. If your event is located at a place without access to electricity, we can add a generator to your package.
Do you allow customers to tow your rentals?
The safety of our clients and their guests as well as our staff (and all others on the road) is always our top priority. For those reasons (and oh yea, insurance restrictions), we can not allow anyone other than authorized Tap the Coast representatives to tow any of our rentals. All vehicles used to transport Tap the Coast property must be properly insured and equipped.
TLDR: Nope.